Our Commitment to Your Privacy

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This website (drsianwilliams.com) is operated by Dr. Sian Williams (“we”/“us”/“our”). We are committed to protecting and respecting your privacy. As the controller of your personal information, we take our responsibility seriously.

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This Privacy Policy explains what personal information we collect, how we use it, your rights regarding this information, and the measures we have in place to keep it secure. This policy should be read alongside our website's Terms and Conditions.

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This policy is effective as of July 2025 and will be reviewed and updated as necessary to stay current with legal requirements and how we operate.

 

The Information We Collect and How We Use It

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We may collect and process information that can identify you as an individual ("personal information") to provide the services available through our website. This includes:

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• Direct Interactions: Information you voluntarily provide to us.

  • Enquiries: When you contact us via the contact form on drsianwilliams.com/contact or by email, we collect your name, email address, and any other information you provide in your message to respond to your enquiry.

  • Newsletter Subscriptions: If you subscribe to our newsletter, we will collect your name and email address to send you updates, insights, and information you have requested.

• Automated Technologies: As you browse our website, we may automatically collect technical data about your equipment and Browse actions. This is collected using cookies and similar technologies. Please see the Cookie Policy section below for more details.

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Our Purposes for Using Your Information

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We process your personal information for the following purposes:

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1. To provide our services: To respond to your enquiries, schedule consultations, and fulfill any contractual obligations.

2. To send marketing communications: To send you our newsletter and other information you have consented to receive.

3. To improve our website: To monitor website usage and understand how it can be improved. This data is typically aggregated and anonymized.

4. To meet legal obligations: To comply with any legal or regulatory requirements.

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The Legal Basis for Using Your Information

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UK data protection law requires us to have a valid legal basis for processing your data. The legal bases we rely on are:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (for example, by ticking a box to subscribe to our newsletter).

• Contract: Where processing your data is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract (e.g., providing a quote).

• Legitimate Interests: Where processing is necessary for our legitimate interests (for example, in running and administering our business and improving our website), provided these interests are not overridden by your rights.

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Who We Share Your Information With

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We do not sell your personal information. However, we may share it with trusted third-party service providers who help us operate our business. These include:

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• Website Analytics: [Example: Google Analytics] to help us understand website traffic and user behaviour.

• Email Marketing: [Example: Mailchimp, ConvertKit] to manage our newsletter subscriptions and send emails.

• Website Hosting: Our website hosting provider who stores the website's data.

• IT and System Administration services.

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We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

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Data Security and Retention

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We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed.

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We will only retain your personal information for as long as is reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, or accounting requirements.

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International Transfers

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Some of our third-party providers may be based outside the UK. When we transfer your data to these providers, we ensure that your data is protected by requiring all of them to apply the same level of protection as is required in the UK.

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Your Data Protection Rights

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Under data protection law, you have rights including:

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• Your right of access - You have the right to ask for copies of your personal information.

• Your right to rectification - You have the right to ask us to correct information you think is inaccurate or complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

• Your right to object to processing - You have the right to object to processing if we are using it for our legitimate interests.

• Your right to data portability - You have the right to ask that we transfer the information you gave me to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at drsian@pm.me if you wish to make a request.

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How to Complain

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If you have any concerns about our use of your personal information, you can make a complaint to us at drsian@pm.me.

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You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk